First of all when you do ask them a question they'll thank you for 'reaching out'. They mean ' Here we go, another grumbler '. I come quite high in the league table of grumblers. Am I always complaining? Well no, I hope not. I think of myself as someone who engages with people, I ask check out people how they are and resist the urge to grumble at them, even when they ignore me. Which they do at times, but not often. I generally ask if they like working where they are, " it's alright" I take to mean " I have to do it to pay the bills" . "Yes" with a smile is always good and generally means they like their colleagues. I cannot recall any saying "No" which means they might suspect you have some sort of connection with management even though you have your gardening trousers on and look like you've been dressed by someone else who does nor care.
I've also learnt my lesson on the age front, when in a jocular manner I said I was older than the king, I got the tilting head treatment, where the head leans at a list that will be curtains for any sort of ship, and then speaks in measured rather loud tones assuming you have a hearing problem, with a question like " Are you aaaaaalright ? " You almost expect the next question to be "Do you need the toilet?"….of course the reaction to this is fury and a snapped " of course I'm alright. " Never then ask "Do I not look alright then", because you'll get the inevitable silent tilted rocking head, even worse than just tilted head. God help the King, he probably gets this all the time.
Back to the grumble in question.
There's the in-person grumble, which generally involves asking to see the manager when confronted by a work experience customer service advisor who would rather be skateboarding or anything rather than dealing with a customer. Curry's used to breed these, they could disappear in an instant when they see you from afar looking lost in technology. As a general term these might be described as a yoof. They have zero interest in you and I have managed to avoid them for some years now.
The other sort is the on- line response, the ones who thank you for reaching out. Be warned though, the ones you are reaching to are numerous, and you are likely to get a slightly different response from each one, in addition they can be anywhere in the world. No wonder it's 'reaching out', quite a stretch at times.
If you've taken the trouble to read this far then "Thanks for reaching out " . Your interaction is important to me, you can find out more about my customer service right here. Would you be happy to fill out a small on line questionnaire so that management here can ignore you just like the water companies ignore all of us and continue to put s**t in our rivers?
Just saying.
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